As dawn breaks over Santiago, golden sunlight from the Andes Mountains sweeps across the city skyline. Brightly liveried Higer all-electric buses glide silently and smoothly along winding urban streets, ready to carry commuters into a brand-new day.

Between August 2025 and early 2026, 450 all-electric buses from Higer’s Fencer project for Chile arrived in batches at San Antonio Port and were fully put into public transport service across Santiago. Throughout this cross-continental delivery and after-sales journey spanning thousands of miles, Higer’s local Chile service team accompanied every vehicle from port discharge to stable daily operation with professional, efficient, and accountable support, delivering a trustworthy overseas service record that won full recognition from the client.

On-Site Full-Station Support to Ensure Safe Port Arrival of Every Unit

Since the first batch of buses docked at San Antonio Terminal in August 2025, Higer’s service team has undertaken intensive vehicle receiving work. For every incoming shipment, technicians drove 150 kilometers from Santiago to the port to conduct comprehensive safety inspections on each vehicle fresh off the ocean freight.

To resolve power depletion issues inherent to long-distance shipping of electric buses, the team remained stationed on-site around the clock, using mobile charging equipment to fully energize every unit until they were roadworthy. The fleet was then escorted safely to operational depots in Santiago.

Across six separate shipments and six full on-site deployments, Higer’s Chile team overcame numerous hurdles, including lengthy commutes, limited charging infrastructure, and unexpected emergencies. The smooth handover of all 450 buses laid a solid foundation for their seamless entry into commercial service.

Empowering Clients with Technical Know-How to Boost Independent Operation & Maintenance

Once all vehicles entered Santiago’s public transport network, routine maintenance work was rolled out across four client depots. To help the operator build independent operational and maintenance capabilities rapidly, Higer’s Chile team hosted multiple systematic training sessions, earning widespread praise from the customer.

Part 1:Initial Launch Phase

Shortly after the new buses entered service, Higer technicians delivered a three-day all-round training program for dealer representatives, client project managers, mechanics, and repair staff. The curriculum covered the structural principles, maintenance standards, and troubleshooting protocols for the Fencer series’ chassis, bodywork, electrical systems, and new energy powertrains, equipping the client’s team with core maintenance expertise for the new electric fleet.

Part 2:Six Months Post-Delivery

Half a year after delivery, in response to the client’s growing demand for advanced diagnostics on electrical and new energy systems, Higer organized a second specialized five-week electrical training course. Engineers Chen Feng and Zuo Hailei from Suzhou Higer led the sessions, with Chinese lectures supported by Spanish interpreters, advancing the team’s hands-on repair proficiency and independent fault resolution capabilities through real-world operational scenarios.

Part 3:Post-Training Recognition

Upon completion of the training, the client’s general manager personally awarded certificates to all participants and sent an official thank-you letter. He commended Higer’s team for their meticulous, professional service and fully acknowledged the remarkable outcomes of both training programs.

From secure vehicle reception at San Antonio Port to technical empowerment at Santiago maintenance depots, Higer’s Chile service team leveraged solid expertise and consistent dedication to guarantee the stable operation of the 450 Fencer electric buses in South America.

This initiative embodies Higer’s customer-centric service philosophy and underpins the lasting credibility of Chinese bus brands in global markets. Against the backdrop of a worldwide transition to green mobility, Higer will continue to deepen its overseas footprint. Backed by superior product performance and comprehensive after-sales support, the brand will propel Chinese bus manufacturers toward sustainable, long-term growth on the global stage.